When Moshtix is linked to an event, ticket totals sync automatically. Some values come directly from Moshtix, while others are calculated from synced data. As payout records arrive, the settlement badge moves from projected to confirmed.
Ticket totals on the event
Open an event, go to Ticketing, and review the summary cards at the top.
Tickets — total sold across all sources on the event.
Ticket gross — the amount ticket buyers paid, including booking fees.
Ticket net — face value only, excluding booking fees.
Settlement amount — ticket sales payout after Moshtix deductions and commission. A status badge next to the label shows where the number stands. Select the badge for a short explanation.
What the settlement status badges mean
Projected — Ticketing is still open or payout records haven't arrived yet. The amount is calculated from Moshtix ticket sales (collected sales minus deductions and commission).
Payout — Moshtix has settled the event and confirmed payout records are in use.
Settled — The event is settled but payout was estimated (no provider-direct records).
Manual — Settlement amount was entered manually, no integration data.
Ticket reports
Event and tour ticket reports focus on sales velocity — tickets sold, today's change, ticket gross, and ticket net.
Settlement amount stays on the event ticketing summary where payout status context is shown.
Today compares current sold tickets to the latest snapshot from a previous day. On the first day of tracking, a dash appears until a full day of history exists.
Settlements with Moshtix tickets
When you approve or pre-approve a settlement that includes Moshtix-managed ticket rows, a reminder appears to check ticket totals against Moshtix before confirming. Ticket rows synced from Moshtix stay read-only in the settlement workspace.
Deal terms that are a percentage of ticket sales, or ticket sales less a fee, use Settlement amount (after discounts), not Sales (face). Ticket & Door Sales includes both tickets and door. Door deal terms use the Door Tickets source only. Other ticket deal terms exclude door. P&L percent of net uses the same Settlement amount. Ticket reports stay on Ticket Net.
Oztix and Universe
Oztix also syncs ticket types and sold counts. Settlement amount uses collected sales (From collected sales) and stays Projected — there isn't a Payout badge like Moshtix. Synced rows stay read-only, and you can still add custom or door types alongside them.
Universe settlement amount is After Universe service charge (Studio net earnings after discounts and Universe’s included service charge). It stays Projected. Universe does not send a booking fee on each ticket type, so ticket gross and ticket net match on a Universe-only event. See Understand Universe ticket totals and settlement amounts.
Common questions
Why does settlement amount differ from ticket net? Moshtix may apply deductions and commission on collected sales before ticket-sales payout. Client loading fees are part of the booking fee buyers pay (Ticket Gross) and are handled separately between Moshtix and the venue — they are not subtracted again from Settlement Amount.
Why does a booking settlement use Settlement amount instead of Sales (face)? Sales (face) is list price times tickets sold. If Moshtix applied a discount, Settlement amount is the money to settle. Ticket and door deal terms use that figure. Ticket & Door Sales includes both. Door deal terms use the Door Tickets source only. Other ticket deal terms exclude door. P&L percent of net uses the same Settlement amount.
Can I edit Moshtix ticket rows? No — synced rows are read-only. You can add custom ticket types alongside Moshtix types if needed.
When does the badge change to Payout? Once Moshtix marks the event as settled and payout records sync through.
Does this apply to Oztix or Universe? Oztix settlement amount stays Projected from collected sales. Universe settlement amount is After Universe service charge and stays Projected. The Payout badge is Moshtix-only. See Understand Universe ticket totals and settlement amounts.